Returns and Refunds

At Oui Oui, we want you to love your tote as much as we loved making it. But we understand that sometimes things don’t work out. Here’s everything you need to know about returns, exchanges, and refunds:

1. Changed your mind?

We get it — sometimes your order just doesn’t feel right.

  • We don’t offer cash refunds for change of mind.

  • But we’d be happy to offer you an exchange or a store credit* to use on your next Oui Oui tote.

We only issue full refunds if:

  • Your tote arrives damaged in transit, or

  • You received the wrong product.

*Store credits will reflect the exact amount you paid (after discounts, if any). Shipping charges are not included in the credit.

2. My order arrived damaged or incorrect

We’re so sorry if this happened — we take quality seriously. If your tote arrives damaged, defective, or not what you ordered:

  • Please email us at kishitanayyar@gmail.com within 48 hours of delivery.

  • Include your order number and clear photos of the issue.

Once verified, we’ll schedule a pickup and send you a replacement as soon as the original tote is back with us.

3. Who pays for return shipping?

  • If your tote is damaged, defective, or incorrect: we cover all return costs.

  • If you’re returning for an exchange, a handling fee of ₹200 applies.

  • If you’d prefer a store credit, a fee of ₹100 applies.

These small fees go toward covering shipping and handling.

4. Cancelling an order

  • Orders can’t be cancelled once they’ve been shipped.

  • Refunds are possible only if:

    • Your shipping address is outside our delivery zones, or

    • Your order hasn’t shipped within 2 business days (unless it’s clearly marked as a pre-order).

Refunds, if applicable, are processed within 7–10 working days.

5. When refunds aren’t possible

Refunds won’t be processed in cases where:

  • The shipping address provided was incomplete or incorrect.

  • The recipient wasn’t available to accept the package.

  • The package was refused at delivery.

  • The product was returned in a used, washed, or damaged condition.

If delivery fails the first time, we’ll try again. If the second attempt fails too, the order will be cancelled without a refund.

6. Are all products eligible for return/exchange?

  • Customised or limited-edition totes are final sale and not eligible for returns, exchanges, or COD.

  • Standard collection totes are eligible under the policy above.

✨ Our goal is to keep things simple, fair, and transparent. If you ever have an issue, just reach out to us at kishitanayyar@gmail.com, and we’ll do our best to help.